Designing with users – are you flushed with success or going down the pan?
It started with Bella. Bella cleans the toilets and public areas in a hotel that is undergoing prolonged refurbishment and where I was fortunate to stay recently.
In the "University of Heathrow" (as an esteemed academic colleague of ours refers to it), waiting for a flight to the current round of difficult meetings, it's easy to get tempted into buying the latest expensive, glossy book promising the secrets of leading successful change. Full of case studies illustrating the successes of improbably wise and prescient leaders, not to mention
The psychologist Carl Jung asserted that one should apply to oneself the same methods that one proposes to use with others, and to do so “with the same relentlessness, consistency and perseverance.” With this good principle in mind, the Metalogue team recently had a working session on the “Team Dialogue Indicator™”
Like all organisations we are looking how to deal with the effects of the Coronavirus outbreak. Our clients are thinking about how to keep making progress on planned work which involved bringing groups of people together, sometimes from around the globe, to tackle issues like strategy and organisation design.
The “T” word is everywhere – it’s hard to find an organisation that isn’t undergoing some kind of transformation. At an event last week to launch our Metalogue research on the subject, one group worked on the question “How do we help leaders hold their nerve during transformation.”
“Sticks and stones may break my bones but words can never hurt me”. Did you grow up with this saying as a supposed consolation when someone said something unkind at school? Words may not actually be able to break bones, but they do have effects on our physiology, and how we interact with the world.
Some years ago, we were asked to tender for some work with an organisation which was creating a new five year strategy. The director responsible told us that the strategy he’d inherited sat unread, and largely unimplemented, on the shelf of his classy, glassy corner office.
This question cropped up recently in the midst of some work with a senior team. They are leading an organisation going through significant change; context and market are shifting, there is a new political environment, internal role changes, constrained finances and people at the top are moving on.