19 February, 2018
By Dev Mookherjee and Sarah Beart
Many of us have experienced organisation re-design processes that have destroyed trust and value in the organisations in which we work. (Some of us have even been responsible for them). When things go wrong, it’s often down to misguided assumptions about what’s needed, usually based on good intentions and responding to organisational pressures. Letting off steam over the holidays, we listed some of the most-tempting bear traps for the organisation designer. Warning: this post contains irony!
1. Ensure no link to strategy. You don’t really understand what the strategy means anyway, and checking for understanding may well expose your ignorance.
2. Ask the HR Director to come up with the new structure over the weekend, they will come up with a new organigram, or better still outsource the re-design process to a consultancy – they have tried and tested templates to do “this sort of thing”. The best thing about this approach is that you could blame them if the re-structuring gets too painful and this allows you to remain “off the hook”.
3. Do early planning in secret, announce the high-level plan and then maintain radio silence (while all your good people look for other jobs). You don’t want to make any promises you can’t keep. If you involved people you would be forced to take on board their ideas and that’s not a good idea as you’ve made your mind up already. This is a great tip if you are an avid practitioner and advocate of “mushroom management”.
4. Build your new structure around the people you like, and use the opportunity of the restructure to get rid of the “dead wood” you were never able to give difficult feedback to. They will never know that you thought they weren’t any good at the job anyway.
5. Assume that the structure you choose will act as a kind of magic wand to disappear all the unhelpful behaviour and perverse incentives you now have. Act surprised when these things resurface in the new set up.
6. Come up with only one structural option. No time to waste and you know what you need to do anyway. You could copy the design that your closest competitor has – after all it works for them. Or go back to a previous design which, with the benefit of hindsight, looks better than what you have now.
7. Rush the re-design. After all, you don’t want people to be worried for too long and we all know that “time is money”.
8. Keep the re-design disconnected from culture and feelings – you don’t want any of that soft stuff creeping in to your nice tidy organigram. You can always mop up later with some kind of specialist therapy.
9. Run some organisation re-design workshops to consult the workforce, and smile broadly at people who come up with ideas that suit your secret plans, frown at those whose ideas contradict it. They’ll all soon get the message.
10. Invent a lot of jargon, acronyms and strange job titles to bandy about. It will help you stay on top of the conversations.
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